Inverness Leisure User Group

The Inverness Leisure User Group meet bimonthly and it is our aim to provide advice, support and suggestions from the users of the facility to the staff and board of Inverness Leisure.

We are a group of individuals representing clubs and organisations who use all parts of the facility from the wet and dry sides to the athletics park, climbing wall and fitness areas of the centre. A list of committee members is available upon request.

It is important to note that the quality of service that we receive is a very high priority for Inverness Leisure and we form part of their external monitoring process.


Inverness Leisure User Group - 2008 Annual Programme

• There will be customer communication with the Management Team and Board of Trustees of Inverness Leisure.
• The Group is a purely consultative body and has no authority to formally accept or reject matters put forward that have already been agreed by the Board of Trustees.
• Where possible, the group will be involved in the consultative stages in relation to any substantial review / alteration of the facility operation due to take place where services may be affected.
• The group will also be made aware of any decision taken by the Board of Trustees relating to provision of service within the facility.
• The group will conduct regular (independent) facility audits undertaken in conjunction with the Customer Service Officer (or another Associate of the Company if unavailable).
• The General Manager will be entitled to seek representation from the Inverness Leisure User Group onto Working Groups as deemed appropriate.
• The group will be in the position to have a positive impact on influencing the way in which the facility is operated and how improvements are made.
• The group will be consulted on customer comments in the interests of developing the facility.

Contacts:

• Improvements required in service
  Please note that general comments regarding Inverness Leisure service provision should be referred to info@invernessleisure.co.uk.
• Facility suggestions / ideas
  If you have any queries about the group or wish to forward suggestions / ideas for the development of the facility please e-mail: ilug@invernessleisure.co.uk.

Group Members: