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Inverness Leisure User Group

 

The Inverness Leisure User Group meet bimonthly and it is our aim to provide advice, support and suggestions from the users of the facility to the staff and board of Inverness Leisure.

We are a group of individuals representing clubs and organisations who use all parts of the facility from the wet and dry sides to the athletics park, climbing wall and fitness areas of the centre. A list of committee members is available upon request.

It is important to note that the quality of service that we receive is a very high priority for Inverness Leisure and we form part of their external monitoring process.


Inverness Leisure User Group - 2008 Annual Programme

ILUG Meetings Full ILUG Committee meetings for all members to attend - these run on the first Thursday of every odd numbered month (except January). The meetings start at 6pm in the Alex Sutherland Room (next to the Sports Café).
Thursday 4th September 2008 (Including AGM)
Thursday 6th November 2008
Thursday 8th January 2009

ILUG Pre-Meetings The Chair & Vice Chair of ILUG (on behalf of the Committee) meet with Craig Steedman and Audrey Dignan of Inverness Leisure to check progress on action points from the last meeting and review customer comments. These run on Tuesdays, 9 days (where possible) prior to the full ILUG meeting starting at 10am in Craig & Audrey's Office.
Tuesday 26th August 2008
Tuesday 28th October 2008
Tuesday 6th January 2009

ILUG Facility Audits The ILUG Committee conducts 4 facility audits in the year. The Chair, Vice Chair and 2 ILUG committee members conduct the audit - different volunteers are required for each audit so all members get a chance to participate.
September 2008 - Full Audit (3-4 hours)
December 2008 - Wet Side Audit (2 hours)



Remit of the Inverness Leisure User Group
The terms of reference for the User Group are as follows:

  • There will be customer communication with the Management Team and Board of Trustees of Inverness Leisure.
  • The Group is a purely consultative body and has no authority to formally accept or reject matters put forward that have already been agreed by the Board of Trustees.
  • Where possible, the group will be involved in the consultative stages in relation to any substantial review / alteration of the facility operation due to take place where services may be affected.
  • The group will also be made aware of any decision taken by the Board of Trustees relating to provision of service within the facility.
  • The group will conduct regular (independent) facility audits undertaken in conjunction with the Customer Service Officer (or another Associate of the Company if unavailable).
  • The General Manager will be entitled to seek representation from the Inverness Leisure User Group onto Working Groups as deemed appropriate.
  • The group will be in the position to have a positive impact on influencing the way in which the facility is operated and how improvements are made.
  • The group will be consulted on customer comments in the interests of developing the facility.

Contacts:

  • Improvements required in service
    Please note that general comments regarding Inverness Leisure service provision should be referred to info@invernessleisure.co.uk.
  • Facility suggestions / ideas
    If you have any queries about the group or wish to forward suggestions / ideas for the development of the facility please e-mail: ilug@invernessleisure.co.uk.


Group Members:

Name Representing
Alan Hoseason (Chair) Coaching Highland
Dorothy Shanks (Vice Chair)  Inverness Swimming Club
Anne Eames Individual User & Board Member
Deirdre Murray Inverness Sub Aqua Club
Derek Hanton Individual User - Gym
Len Phillips Bravehearts
John Crossley Inverness Octopush Club
Julie Wyatt Highland Athletics Partnership - Queens Park
Ken Davidson TOFFS (The Over Fifties Fitness Sessions)
Neil Hinchliff Individual User - Climbing
Norma Murray Highland Council - Catering
Douglas (Sandy) Robertson  Inverness Gymnastic Club & Board Member
Chris Hildrey Highland Institute of Sport
Charlie Forbes Highland Disability Sport
Hamish Wood Individual User & Board Member
Denis Bell Board Member
Ian Cameron Kuk Sool Won
vacant Inverness Harriers
Craig Steedman Inverness Leisure
Audrey Dignan Inverness Leisure