Cancellations


We understand that our customers may require to cancel a booking once it has been made.  The following information offers clear guidance as to how much notice Inverness Leisure requires for a cancellation in order that we can offer a pre-booked slot or activity to other customers.

Pay As You Play Bookings – Sports Halls / Gym Inductions / Programmes / GP Referrals

  • All bookings must be paid for upon booking or within 24 hours of making the booking, failure to do so will result in the cancellation of the booking without notification.  Refunds will only be issued in the event of a cancellation provided the customer has given a minimum of 48 hours notice.  A full refund will be given in event of cancellation by Inverness Leisure.
  • Where a booking is made less than 48 hours in advance, payment must be made at the time of booking.
  • High Life customers failing to attend a booking will have a note added to their account and in the event of a second non attendance will have their advance booking privilege withdrawn for a period of one month, any further issues will be dealt with by management.

Climbing Wall Group Bookings

  • All bookings must be paid for upon booking or within 24 hours of making the booking, failure to do so will result in cancellation of the booking without notification.
  • Should a customer require to cancel their booking they must give a minimum of 7 days notice.
  • Where a booking is made less than 7 days in advance, payment must be made at the time of booking.
  • Failure to do this will result in the customer being removed from the waiting list and having to pay the full charge when / if they apply for the course again.
  • A refund will only be issued in the event of cancellation provided the customer gives a minimum of 7 days notice.  A full refund will be given in event of cancellation by Inverness Leisure.

Training Courses

  • Full payment must be made on booking, at least 7 days prior to course start date.
  • Cancellation by the customer more than 7 days in advance of course start date will result in 50% refund of the total cost of the course. Where the customer cancels more than 28 days before the course start date a full refund will be given.
  • No refund will be given within 7 days of the course start date (including if candidate leaves during duration of course).
  • Cancellations should be made initially by phone and must be followed up in writing.
  • Inverness Leisure reserve the right with due notification, to re-schedule or cancel any course if candidate numbers are not reached. In this instance a full refund of their payment will be made.
  • Full Training course Terms and Conditions can be found by clicking here.

High Life Cards

  • Cardholder agreement will be for a minimum of 12 months and “rolling” thereafter, can only be terminated by the lead cardholder giving 28 days notice in writing to issuing Centre after the initial 12 month period.
  • Should cancellation be made within the first 12 months, customer will only be able to rejoin the scheme 12 months from the date of cancellation.
  • Full High Life Cardholder Terms and Conditions can be found by clicking here.

Swimming Lessons & Kidz Activities

  • All bookings must be paid for upon booking or within 24 hours of making the booking, failure to do so will result in cancellation of the booking without notification.
  • If a customer misses 2 lessons without notification they will be removed from the class.
  • If a customer on the waiting list declines two offers of a place in the programme they will be removed from the list.
  • If a customer books and pays for swimming lessons or Kidz activities then decides to join High Life following the start of term, they will not receive a refund for that term.
  • If a customer joins High Life then cancels they will receive a slip to advise them of this and they will be asked to either rejoin or pay the remaining lessons within that term.
  • In the event of a cancellation by the customer during the current term no refund will be given for the remainder of that term.  A full refund will be given in the event of cancellation by Inverness Leisure,
  • If a customer cancels a booking and requests a refund before the term starts, a refund will only be issued to the customer provided they have cancelled the booking within 7 days of the booking being processed.

Events

  • All event bookings made less than 2 months in advance must be paid for within 14 days of booking.  All other events are payable in full 30 days prior to event date, failure adhere to this payment schedule will result in the cancellation of the booking.
  • A refund will only be issued in the event of a cancellation provided the customer has given a minimum of 60 days notice.  A full refund will be given in the event of cancellation by Inverness Leisure.
  • All event organisers are strongly advised to ensure they have adequate insurance cover in place to cover all costs associated with their event should cancellation/curtailment of the event be required for any reason out with the control of Inverness Leisure.