We would like to thank all of our customers who arrived at the centre bright and early this morning for the opening of our new swimming lessons and adult and child activity booking system.
We appreciate that some people may have queued longer than anticipated and we would like to thank everyone for their patience.
The new system will ensure that every child will get a chance to go through our new adult and child system every six weeks – as opposed to individuals being ‘locked in’ to the programme with others having to remain on the waiting lists for months.
We listened to customers during the initial review stages and an important issue that was brought to our attention was to ensure that all working parents and non-working parents were given a fair opportunity to book in. This is the reason that we opened the bookings at 7am this morning.
We current teach around 2,500 children to swim every week and today we offered over 1,000 of these slots to people who have never had a chance to be part of our swim scheme. Despite the waiting times, we are pleased to say that everybody seemed satisfied that their child is either in the next block or the following six week block.
We have been able to place just over 200 individuals into a new class this morning, so this means we still have plenty of spaces available for others to take part. This is exactly what we were trying to achieve in order to make things fairer and give everyone a chance to be part of the Inverness Leisure Learn to swim scheme.
Today saw the introduction of a new system which seems to have gone reasonably well. We realise there are areas which we could improve upon and we will look to see what more we can do to ease the transitions in the future. However, having got over the first large influx of interested parents – we don’t expect our next rebooking period to have as much interest.
From the feedback received from our staff working first thing this morning and throughout the rest of the day, its seems they have been able to offer some level of access to the new scheme to every customer who visited.
In closing, we apologise for any inconvenience caused to those who came along this morning – but would reassure everyone that the new scheme has been developed with the best of intentions and to satisfy the massive need for swimming lessons at Inverness Leisure.
We would like to thank all our customers once again for their patience and hope that they will soon be seeing the benefits of our new scheme in the New Year.
Eilidh MacLean – Activities Development Manager